Overview: The Accountant General Department (AGD) of Malaysia, formed in 1946 is a key public sector authority operated under the Ministry of Finance. The primary function of the AGD is to track all revenues and expenditures of the country. Challenge The AGD planned...
Overview: A leading Business Process Management (BPM) company with presence in 4four continents, 13 countries, 66 delivery centers, 400+ clients and 59000+ employees Challenge Struggled to locate responsive, accurate, and reliable training simulations for...
Overview: A global BPO services company with more than 410,000 inspired and passionate people speaking more than 300 languages with a presence in 170 countries Challenge Transition project spanned 12-16 weeks (limited with SMEs) for an average of 20 on-site personnel...
Overview: A global management consulting firm that offers professional services to corporations, governments, and other organizations from different verticals including process improvement consulting for FIG, and SHaPE sectors Challenge Required vertical agnostic...
Overview: An American multinational food, snack, and beverage corporation headquartered in Harrison, New York, Challenge Client had ongoing business transformations projects.Discovered knowledge gaps in the post-transition analysis due to manual.documentation of...
Overview: A leading ISP provider, grappled with productivity challenges in their technical contact centers, impacting customer service, repair operations, staff onboarding, and high-ticket issue resolution, resulting in diminished customer satisfaction. Challenge...
