Overview:
A global BPO services company with more than 410,000 inspired and passionate people speaking more than 300 languages with a presence in 170 countries
Challenge
- Transition project spanned 12-16 weeks (limited with SMEs) for an average of 20 on-site personnel (additional travel costs) for its completion
- Training new hires on business applications was proving to be tedious process
- Workforce productivity was ambiguous with a recorded a skill and knowledge gap
- Prevent defects in time-consuming process of manually documenting SOPs
Solution
- Deployed epiplex for training & onboarding new hires,
- Onboarding process improved by1.5 times
- Advanced simulation/video SOP feature enabled drastic improvement in employee engagement
Outcome
- 20% increase in productivity recorded
- 40% reduction in time taken to Migrate large processes
- $1 million annual cost savings in OJT
- 50% decrease in time to competency of new users
- Significant decrease in expensive migration related defects