Overview:
A global real estate major specializing in commercial property and investment management, providing services for real estate owners
Challenge
- Experiences substantial time and effort investments during each new process transition due to the labor-intensive as-is discovery and documentation phase.
- Lead to inefficiencies, increased costs, and potential knowledge transfer inaccuracies.
Solution
- epiplex Software, a pioneer in the process discovery & documentation space was on-boarded after a PoC that involved live process capture and SOP creation.
- Demonstrated reduced TAT & published high quality knowledge artifacts including process documents, video DTPs (Simulations) with minimal SME time
- epiplex also contributed to client’s continuous process improvement by offering its task mining and automation solutions.
Outcome
- 80% reduction in PDD creation time
- Implementing an automated approach, could achieve significant cost savings, enhance process efficiency, and ensure accurate and seamless knowledge transfer during process transitions.
