Real-time, Contextual, Role-specific Automated Support
epiplex Hypercare
Struggling with employee productivity, increasing help desk ticket volumes and delays?
In many businesses, fixing reported issues quickly is a challenge. Communication problems and multiple steps make the process longer, taking up to 60-70% of the time to recreate issues without proper evidence.
epiplex Hypercare provides automated, contextual support to empower end-users to report issues, complete processes quickly and accurately.
epiplex Hypercare
Struggling with employee productivity, increasing help desk ticket volumes and delays?
In many businesses, fixing reported issues quickly is a challenge. Communication problems and multiple steps make the process longer, taking up to 60-70% of the time to recreate issues without proper evidence.
epiplex Hypercare provides automated, contextual support to empower end-users to report issues, complete processes quickly and accurately.
Key Features
Accurate contextual support for various business applications like SAP, Oracle ERP, IFS, Infor, Epicor, and many more.
Helpful knowledge objects (simulations, videos, documents) tailored to help with each step of your process.
Reduce helpdesk calls & tickets
Faster problem resolution with evidence-based issue reporting.
Reduced process performance errors.
Helps prevent recurrence of similar issues raised by the end users.
Easy documentation for regulation & compliance requirements.
Boost employee productivity through improved skills and on-the-spot assistance.
Redefining Performance Support to Boost Productivity
- Improve end user productivity
- Reduce helpdesk ticket volumes
- Enhance workforce competency levels
- Deliver process or policy updates to end users working on specific business tasks
- Provide contextual methods for sharing SME/PE knowledge, validating processes, and communicating application changes
Deliver automated, contextual, just-in-time, role specific support to end users
To Know More About Hypercare
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