May 5, 2025 | Blogs, Documentation
In today’s dynamic corporate environment of hybrid work and remote teams, organizations increasingly rely on digital platforms like Microsoft Teams or Zoom for trainings, product walkthroughs, and process demonstrations. These sessions generate vast repositories of...
Apr 2, 2025 | AI-Driven, Blogs
In the modern business world, efficiency isn’t just a nice-to-have — it’s the difference between thriving and struggling to keep up. But, as organizations scale and evolve, inefficiencies inevitably creep in. These issues can drain productivity and balloon...
Feb 13, 2025 | BFSI, Blogs
Task Mining in BFSI (Banking, Financial Services, and Insurance) is becoming a game-changer as the sector undergoes a massive shift, driven by new technologies that promise to make operations faster, smoother, and more efficient. It helps institutions get a clear view...
Dec 26, 2024 | Blogs, Digital Transformation
Digital transformation is no longer just a buzzword; it has become the engine of progress in today’s competitive business landscape. Companies are increasingly seeking ways to modernize, streamline operations, and enhance customer experiences. One powerful enabler of...
Sep 3, 2024 | Art and Science, Blogs
When Davis, the CEO of a large financial services organization, took the decision to move the back office operations overseas to Philippines, employee training was not his key priority. Yet when it came to training hundreds of agents to handle the finance and...
Sep 3, 2024 | Blogs, Enterprise Transition Challenges
Disruption has the power to compel change, and the advent of digital disruption has forced several conventional business models as outdated practices. Enterprises looking to stay competitive must now reorient the way they structure their workforce – shifting from a...
