Agentic Automation – Real-time guidance and automation where the work happens
AI-powered assistance that guides, automates and transforms the way work gets done.
Enterprise Challenges (Problem Statement)
- Fragmented support models
- High rework & delays
- Poor visibility into execution
Agentic Automation Solution (CoAct)
- Contextual, in-flow guidance with live cue cards & SOPs
- AI-powered Q&A for instant answers and support
- Automated exception handling to reduce downtime
- Embedded directly into workflows, no disruption
Business Outcomes
- Faster execution & quicker resolutions
- Fewer errors and reduced rework
- Stronger compliance with SOPs & regulations
- Higher productivity and lower SME dependency
How It Works
Process Guidance & Tracking
- Step-by-step cue-cards
- Contextual SOPs, videos, checklists
- Field validation + feedback loops
Outcome: Reduced errors, faster task completion
Intelligent Assistance & Agentic Automation
- AI-powered Q&A & exception handling
- Automated workflows via scripts
- Reduced SME dependency
Outcome: Quicker resolution, improved throughput/produtivity
Performance Insights
- Real-time user/process visibility
- Compliance tracking
- Productivity dashboards
Outcome: Transparency, accountability, continuous improvement
Business Impact (Metrics / Outcomes)
%
Faster Task Completion
%
Fewer Errors & Rework
%
Higher SOP Compliance
%
Lower SME Dependency
More Effective Training Reinforcement
Use Cases (Industries & Functions)
Banking & Insurance
Accelerate processing, ensure compliance, and build customer trust.
Financial workflows like loan processing, claims management, and compliance checks often involve multiple systems, documents, and validations. Even minor errors or delays can impact customer trust and regulatory adherence. With CoAct, employees get real-time, step-by-step guidance while processing applications or claims, along with AI-powered exception handling for unexpected scenarios. This reduces turnaround times, ensures compliance with regulations, and enhances customer satisfaction.
Shared Services & GCCs
Drive efficiency and scale across global operations.
Global Capability Centers (GCCs) and shared service teams deal with high volumes of repetitive and exception-heavy processes, from HR onboarding to finance operations. CoAct provides in-flow assistance, automated resolution of routine exceptions, and instant access to SOPs or knowledge bases. This ensures consistent performance across teams, lowers dependency on SMEs, and accelerates onboarding for new employees — driving greater efficiency and scalability for the enterprise.
Manufacturing & Supply Chain
Embed compliance and accuracy into every step of operations.
Complex manufacturing and supply chain operations demand precision, compliance, and strict adherence to SOPs. Errors in quality checks, safety compliance, or documentation can cause costly delays. CoAct embeds real-time guidance and field-level validations directly into shop-floor and logistics workflows. It detects deviations, provides corrective actions instantly, and surfaces productivity insights — ensuring safety, regulatory compliance, and operational excellence.
Healthcare & Pharma
Enable accuracy and compliance where it matters most.
In highly regulated industries like healthcare and pharmaceuticals, accuracy and compliance are non-negotiable. Data-entry errors, missed steps, or non-compliance can lead to compliance risks and patient safety issues. CoAct delivers contextual guidance during critical workflows, assists in capturing accurate data, and provides real-time compliance monitoring. This reduces regulatory risks, improves audit readiness, and ensures processes are executed with accuracy and consistency.
IT & Telecom
Deliver faster, smarter, and consistent customer service.
IT and telecom operations involve complex service desk workflows, ticket management, and customer request handling. Delays or inconsistencies can reduce customer satisfaction and increase operational costs. CoAct empowers agents with AI-driven guidance, automated resolution scripts, and contextual answers from enterprise knowledge bases. This enables faster ticket resolution, consistent service delivery, and reduced SME dependency — improving both agent productivity and customer experience.
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