Overview:
The world’s largest publicly traded property and casualty insurance company with operations in 54 countries and territories, Client providescommercial and personal property insurance and reinsurance.
Challenge
- Looking for process analytical tool with insights
- Require workforce productivity insights
- Skill and knowledge gap in workforce
Solution
- Real-time process analytical tool for performance and productivity analysis
- epiplex captures and analyzes click-level user interactions in near real-time
- Intuitive performance dashboard for instant data visualization and insights
- Process findings and insights for gap analysis and continuous improvement (Time & Motion study)
Outcome
- 20% increase in productivity recorded.
- 50% cost savings recorded.