Overview:
A leading global FMCG enterprise transformed its knowledge capture and transition processes using Epiplex AI, reducing documentation time, improving productivity, and minimizing knowledge gaps across its Global Business Services (GBS) operations.
The Challenge
Managing knowledge at scale was becoming increasingly inefficient:
•Over 9000+ knowledge articles maintained across hubs
• Manual documentation leading to inconsistencies
• 2–3 weeks required to create DTPs during transitions
• High dependency on SMEs, causing productivity loss
• Increased risk of knowledge gaps post-transition
The Solution
The organization implemented Epiplex AI to automate and streamline knowledge capture.
- Automated capture of workflows with screenshots
- AI-driven documentation with minimal manual effort
- Simulation-based learning for faster onboarding
- Seamless export to structured formats (Word, etc.)
Implementation
The pilot was executed across key teams and processes:
- 40+ stakeholders engaged across demos
- 2 core functions: Commercial Sales & Financial Planning
- 3 teams involved: Transitions, KM, Operations
- 20+ users trained
- 8 assisted knowledge capture sessions
- 4 DTPs created during the pilot
Results & Impact
Faster Documentation
- 50–60% reduction in DTP creation time
- From 2–3 weeks to significantly faster turnaround
Improved Productivity
- Reduced manual effort across teams
- Faster and more efficient knowledge transfer
Reduced Risk
- Lower risk of knowledge gaps and leakage
- Standardized and consistent documentation
Enhanced User Experience
- 4 out of 5 users agreed the tool reduced effort and time
- Average user rating: 8/10
What Users Said
“The tool significantly reduces the time and effort in creating DTPs.”
“The visual format with screenshots and explanations helps new users ramp up quickly.”
“Simulations are one of the best features of Epiplex.”
The Outcome
By leveraging Epiplex AI, the organization successfully transitioned from a manual, time-intensive documentation process to an automated, scalable knowledge capture system, enabling faster transitions, improved efficiency, and better business continuity.