loader image
Contact UsBook a Demo
Book a Demo

From $64B to $100B: What’s Powering India’s GCC Boom—and Where epiplex.ai Fits In

by | Aug 1, 2025 | Blogs | 0 comments

GCC growth trends in India 2025

India’s GCCs: From Cost Arbitrage to Innovation Command Centers

India’s Global Capability Centers (GCCs) have undergone a profound evolution.Initially set up to capitalize on cost efficiencies, they’ve now become strategic growth enablers, driving product innovation, digital transformation, and enterprise scalability. GCCs today contribute to mission-critical functions across AI, data science, cybersecurity, DevOps, and automation.

“India is no longer just a delivery location—it’s the digital brain of global enterprises.”


The GCC Growth Story: A Strategic Surge

According to NASSCOM and PwC:

  • India currently houses 2,975+ GCCs, employing about 1.9 million professionals.
  • The sector is projected to generate $99–110 billion in value by 2030.
  • About 35% of Fortune 500 and 67% of Fortune Global 30 firms run GCCs in India.
  • Nearly 90% of new GCCs now include innovation mandates beyond transactional work.
  • Bengaluru, Hyderabad, and Pune are the epicenters, with Tier-2 cities like Ahmedabad, Kochi, and Indore rising as the next hubs due to hybrid work and digital maturity.

 

What’s Driving the Boom:

 

  1. Enterprise-Wide Digital Transformation Mandates
    Companies are embedding global digital strategy directly into GCC charters—making them innovation labs, not just ops centers.
  2. AI and Automation Demand
    With over 80% of GCCs reporting AI/ML initiatives, process optimization and task automation are top priorities.
  3. Talent Depth and Tech Maturity
    India offers deep domain expertise, multi-stack capabilities, and leadership readiness making it a perfect fit for next-gen centers.
  4. Cost-to-Value Transition
    The value focus has shifted from “savings per FTE” to innovation-per-dollar invested.

 

New Ambitions, New Challenges

This growth brings increased expectations—and new obstacles.

  1. Speed is Everything
    GCC leaders must launch, stabilize, and scale faster than ever before—especially with quarterly board-level visibility.
  2. Process Knowledge is Fragmented
    In fast-moving environments, institutional knowledge often lives in silos or walks out the door during transitions.
  3. Onboarding is Slower Than Needed
    Despite hiring high-quality talent, poor documentation and lack of standardized processes delay productivity.
  4. Tool Adoption is Inconsistent
    With multiple systems in play (SAP, Salesforce, ServiceNow, etc.), teams often underutilize tools due to poor training and contextual guidance.

 

“We’re seeing GCCs shift from transactional hubs to strategic nerve centers. But that evolution demands clarity—clarity of process, speed of execution, and visibility across systems. That’s where embedded process intelligence becomes a foundation, not a feature.”
— Ravi Ramamurthy, Founder, Vice Chairman & CEO, epiplex.ai

 

How Process Intelligence & Digital Adoption Powers the Future of GCCs

To truly become self-sustaining innovation engines, GCCs need three things:

  • Clear, discoverable workflows (not tribal knowledge)
  • Automated documentation & SOP generation
  • Smart onboarding with guided, in-app training
  • Data-backed visibility into process performance

That’s exactly where epiplex.ai accelerates GCC Success Across the Lifecycle

 

Where epiplex.ai Makes the Difference

epiplex.ai brings together Task Mining, Process Discovery,  and Digital Adoption into one intelligent platform—giving GCCs the speed, clarity, and structure needed to thrive.

 

  1. Speed Up GCC Launches by Weeks
  • Capture user journeys automatically
  • Generate process models instantly
  • Standardize from Day One—across tools, geographies, and roles
    No screenshots. No manual effort. No lag.
  1. Reduce Transition Chaos and Onboarding Time
  • Auto-generate SOPs, training decks, and process playbooks
  • Boost in Workforce Productivity by 50%
  • Slash change management cycles drastically
  1. Make Your GCC Automation-Ready
  • Gain task-level telemetry data to identify automation candidates
  • Improve automation success by 40%
  • Reduce process cycle time by 50%
  1. Build a Culture of Self-Driven Adoption
  • In-app nudges, walkthroughs, and contextual help
  • Reduce IT support tickets by up to 60%
  • Improve software adoption across systems (ERP, CRM, HCM)
 

Why Forward-Thinking GCCs Embed Process Intelligence Early

Waiting to “fix” processes post-launch? That’s already a missed opportunity.
Real-time visibility is your unfair advantage

 

It’s not just about knowing what happens—but how, why, and where to improve.
The faster you scale right, the sooner you unlock value

Standardizing processes early enables teams to focus on strategy, not firefighting.
Efficiency is not a phase—it’s a foundation

GCCs that embed process intelligence early report 20% faster scaling, higher talent retention, and greater resilience during system changes.

 

epiplex.ai: Your Launch Partner for the Future of GCCs

Your GCC isn’t just an extension it’s your global command center. With epiplex.ai, you don’t just digitize operations—you institutionalize excellence.
Want to see how fast your GCC can scale? Schedule a walkthrough with epiplex.ai

Let’s build smarter, faster, future-ready GCCs—together.