Overview:
One of the largest banking groups in Southeast Asia whose core businesses are retail banking, wholesale banking, Islamic banking, and life and general insurance.
Challenge
- Lack of user familiarity with new applications across geographically dispersed teams.
- Prevent post-transformation dip in performance, and minimize post-implementation support and error rates.
- Reduce both cost and time associated with knowledge transfer while enhancing its effectiveness.
Solution
- Deployed epiplex for training & onboarding new hires, and customer support staff.
- Rapid and Easy Development of Learning Content: for swift and uncomplicated content development.
- Online Simulation-Based Training: Reduced classroom training time through interactive simulations, aiding users in becoming proficient with the new apps.
- Effective Knowledge Transfer: Enhanced skill training programs and implemented a proficiency tracking system for improved knowledge transfer.
Outcome
- Created ~500 process content in just 55 days.
- Reduced time to competency by 50% .
- Decreased end-user support calls by 60%.
- Helped identify process bottlenecks and correct them before going live.